SHELTER
Our emergency helpline: 0808 800 4444
Opening times: Monday to Friday, 8am – 6pm | Closed bank holidays
Call the helpline if you:
-are homeless
-have nowhere to stay tonight
-are worried about losing your home in the next two months
-are at risk of harm or abuse
We use an interpreter service. When you call, tell your adviser if you want to use an interpreter.
Avon and Somerset Police - Sedgemoor Neighbourhood Policing Team
Please remain cautious about cold callers, both in person and on the phone. Never hand out banking/financial details and to report any suspicious activity to Police, either online or 999 in an emergency.
To report a crime or seek advice about a crime or anti-social behaviour, please visit www.avonandsomersetpolice.uk/report. If you are unable to report online, please call 101. If you or anyone you know is in immediate danger always call 999.
We appreciate your co-operation. Avon and Somerset Police – Bridgwater Police Centre, Express Park, Bristol Road, Bridgwater, TA6 4RR.
www.avonandsomerset.police.uk | Follow us on Twitter and Facebook
Seeing a dentist
How can I access an NHS dentist in an emergency or out of hours?
If you need dental treatment in an emergency
- call a dentist: some surgeries offer urgent appointments at short notice
- if you do not have a dentist, find one by calling NHS 111
CCS Village Agents
Village Agents provide confidential, practical community-based solutions. During the current pandemic they are providing this service via telephone or by email. Visit the CCS website: https://somersetagents.org/to see the variety of work they are doing.
Tel: 01823 331222
Mobile: 07746 340541
Email: steve@somersetrcc.org.uk
Highbridge Area Food
Operate in Burnham & Highbridge. We provide three days’ emergency food to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust.
Telephone: 07570 707400
Email contact info@highbridgearea.foodbank.org.uk
In Charley's Memory
A local charity based in Highbridge, Somerset, working to support young people aged 11- 25 in a variety of ways. ICM’s main support is through one to one counselling.
Telephone: 01278 557490
Website: https://www.incharleysmemory.co.uk/
Email contacts: counselling@incharleysmemory.co.uk
Age UK
If you are feeling lonely or a bit isolated and feel that a chat would help, get in touch – we have started a new Friendly Phone Calls service which is just that! Sign up and you will receive a phone call from one of our friendly members of staff.
Call 01823 345610 to register – please leave a message including your name and number or email lauren-foyle@ageuksomerset.org.uk
Somewhere House - Somerset
We specialise in clients with alcohol addiction, drug addiction, prescription medication addiction. We also offer treatment to clients with a Complex Need or a Dual Diagnosis. For example, Eating disorders, Bipolar, Schizophrenia, Trauma sufferers, Personality Disorders, PTSD, Criminal Record to name a few. Our facility is small, staff to client ratio is high and therefore our programme is individual and holistic, and we tailor your treatment accordingly. We also work with transgender, gender neutral, non-binary and LGBTQ clients.
Please call 01278 780769, email info@somewherehousesomerset.org or see our website www.somewherehousesomerset.org
CAB - Citizens Advice Bureaux
You can contact an adviser through our national phone service. This connects you to a local Citizens Advice.
Adviceline (England): 0800 144 8848
Relay UK – if you can’t hear or speak on the phone, type what you want to say: 18001 then the Adviceline or Advicelink number
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Adviceline is usually available 9am to 5pm, Monday to Friday – it’s not available on public holidays. Some local Citizens Advice accept calls outside of these hours. You can check the opening times of your local Citizens Advice.
- Universal Credit Help to Claim 8am – 6pm Monday to Friday 0800 144 8444
(just Universal Credit) - Somerset Advice line 9am – 4pm Monday to Friday 0808 2787842
(help with anything) - National Advice line 0800 144 8848
Advice and support by email advice@citizensadvicesedgemoor.org.uk
(help with anything)
Mindline
Is an out of hour’s helpline in Somerset that is a confidential listening service providing a safe place to talk if you, or someone you know, is in distress. We can also give basic information about mental health and local services. Find out more or phone 01823 276 892 (lines currently open 8pm to 11pm)
YMCA Highbridge and Burnham-On-Sea
The YMCA looks forward to welcoming you when we open again for business later in the year, whether you’re looking for a delicious breakfast, lunch or homemade cake! Or you want to get active with our fitness classes and gym suite. We have state of the art conference rooms for your business needs, free youth work sessions and high energy birthday parties to keep everyone busy! Please visit our website for current information. We aim to continue supporting the community during this difficult situation.
Tel: 0333 200 1616 email: info@ymca-dg.org Visit: www.ymca-dg.org FB: YMCA Highbridge and Burnham-On-Sea
Housing Contacts
Homes in Sedgemoor Customer Services
We know these are worrying and uncertain times but we would like to reassure you that the health, safety and well-being of our customers is our priority and at the forefront of our minds. To support you, we are:
- Keeping in touch with our customers, with extra support for our vulnerable customers
- Offering support and advice around rent payments
- Using our website, social media and our Customer Services Team as a base to signpost customers and the wider community to other organisations who can also help during this difficult time
Tel: 0800 585 360 or 01278 552 400
NHS Talking Therapies
Patients can self-refer to our service by using the Online Self-referral Form or by calling 0300 323 0033.
All patients are assessed before entering the service to ensure we can offer them the right treatment options.
Resources – NHS Somerset Talking Therapies – Somerset NHS Foundation Trust
SHAL
Our team are here to support you. If you are worrying about paying your rent and you usually pay at the office you must make different arrangements. To set up a direct debit just text DD to 07984 355553 and we will arrange this with you or give us a call on 01278 444344. You can also pay online and over the phone with your debit card. You can text REF to 07984 355553 to get your Payment Reference Number. You can call 01278 444344 and choose option 1 to pay over the phone. There are links and information available regarding advice on Information and services on our website www.shal.org
Tel: 01278 444344 or text 07984 355553
Email: reception@shal.org