County Council Coronavirus Helpline
A single phone number is now available for anyone in Somerset who needs Coronavirus-related support from their councils.
The number 0300 790 6275, is now live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.
It links together the district and county council contact centres and will be operating seven days a week, 8am to 6pm, making it the one number you need to remember for Coronavirus-related enquiries. The district and county councils usual phone numbers will be running as normal alongside the new number for non-Coronavirus related issues.
If you are deaf, hard of hearing or speech-impaired you can contact us using SMS text: 07781 482858
Avon and Somerset Police - Sedgemoor Neighbourhood Policing Team
Follow Government advice at www.gov.uk/coronavirus. Please remain cautious about cold callers, both in person and on the phone. Never hand out banking/financial details and to report any suspicious activity to Police, either online or 999 in an emergency.
To report a crime or seek advice about a crime or anti-social behaviour, please visit www.avonandsomersetpolice.uk/report. If you are unable to report online, please call 101. If you or anyone you know is in immediate danger always call 999. Officers are patrolling the streets as usual and will make clear the importance of social distancing at this time.
We appreciate your co-operation. Avon and Somerset Police – Bridgwater Police Centre, Express Park, Bristol Road, Bridgwater, TA6 4RR.
www.avonandsomerset.police.uk | Follow us on Twitter and Facebook
Burnham and Highbridge Coronavirus Support
Are a locally based voluntary group who can help you if isolating or shielding by collecting shopping, prescriptions and similar tasks to help you stay safe during this period. If you need help, support you can contact us on Tel: 01278 393231 or by email: burnhamandhighbridge@gmail.com
If you would like to help please get in touch. We also have a Facebook page.
CCS Village Agents
Are continuing to provide support to people throughout Somerset during the COVID-19 pandemic.
Village Agents provide confidential, practical community-based solutions. During the current pandemic they are providing this service via telephone or by email. Visit the CCS website: www.somersetrcc.org.uk to see the variety of work they are doing.
Tel: 01823 331222
Mobile: 07746 340541
Email: steve@somersetrcc.org.uk
Highbridge Area Food
Operate in Burnham & Highbridge. We provide three days’ emergency food to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust.
Telephone: 07570 707400
Email contact info@highbridgearea.foodbank.org.uk
In Charley's Memory
A local charity based in Highbridge, Somerset, working to support young people aged 11- 25 in a variety of ways. ICM’s main support is through one to one counselling.
Telephone: 01278 557490
Website: https://www.incharleysmemory.co.uk/
Email contacts: counselling@incharleysmemory.co.uk
Age UK
If you are feeling lonely or a bit isolated and feel that a chat would help, get in touch – we have started a new Friendly Phone Calls service which is just that! Sign up and you will receive a phone call from one of our friendly members of staff.
Call 01823 345610 to register – please leave a message including your name and number or email lauren-foyle@ageuksomerset.org.uk
Somewhere House - Somerset
We are able to continue to offer sessions over the telephone or via Zoom or Skype. This is for anyone who would like someone to talk through any difficulties they are experiencing due to the current Coronavirus Lockdown or anything else.
Please call 01278 780769, email info@somewherehousesomerset.org or see our website www.somewherehousesomerset.org
CAB - Citizens Advice Bureaux
Citizens Advice in Somerset have closed their face to face services (including outreach) and increased capacity on their phones and email services. Clients can visit their respective websites for full details of their options or phone their advice line. www.sedgemoorcab.org.uk.
- Universal Credit Help to Claim 8am – 6pm Monday to Friday 0800 144 8444
(just Universal Credit) - Somerset Advice line 9am – 4pm Monday to Friday 0808 2787842
(help with anything) - National Advice line 0800 144 8848
Advice and support by email advice@citizensadvicesedgemoor.org.uk
(help with anything)
Mindline
Is an out of hour’s helpline in Somerset that is a confidential listening service providing a safe place to talk if you, or someone you know, is in distress. We can also give basic information about mental health and local services. Find out more or phone 01823 276 892 (lines currently open 8pm to 11pm)
YMCA Highbridge and Burnham-On-Sea
The YMCA looks forward to welcoming you when we open again for business later in the year, whether you’re looking for a delicious breakfast, lunch or homemade cake! Or you want to get active with our fitness classes and gym suite. We have state of the art conference rooms for your business needs, free youth work sessions and high energy birthday parties to keep everyone busy! Please visit our website for current information. We aim to continue supporting the community during this difficult situation.
Tel: 0333 200 1616 email: info@ymca-dg.org Visit: www.ymca-dg.org FB: YMCA Highbridge and Burnham-On-Sea
Housing Contacts
Homes in Sedgemoor Customer Services
We know these are worrying and uncertain times but we would like to reassure you that the health, safety and well-being of our customers is our priority and at the forefront of our minds. To support you, we are:
- Keeping in touch with our customers, with extra support for our vulnerable customers
- Offering support and advice around rent payments
- Using our website, social media and our Customer Services Team as a base to signpost customers and the wider community to other organisations who can also help during this difficult time
Tel: 0800 585 360 or 01278 552 400
LiveWest
Support during the Covid 19 pandemic. LiveWest places the health and wellbeing of its customers as its number one priority and they are here to help.
Please give our Customer Contact centre a call on 0300 123 8080 if you have any concerns.
SHAL
Although are offices are closed in line with government guidelines our team are here to support you. If you are worrying about paying your rent and you usually pay at the office you must make different arrangements. To set up a direct debit just text DD to 07984 355553 and we will arrange this with you or give us a call on 01278 444344. You can also pay online and over the phone with your debit card. You can text REF to 07984 355553 to get your Payment Reference Number. You can call 01278 444344 and choose option 1 to pay over the phone. There are links and information available regarding advice on Information and services on our website www.shal.org
Tel: 01278 444344 or text 07984 355553
Email: reception@shal.org