What’s happening?
Currently, housing management and repairs services are split, with around 6,000 homes managed directly through an in-house team of staff at Somerset Council and around 4,000 homes managed by Homes in Somerset. Homes in Somerset is an arms-length management organisation (ALMO) which is owned by Somerset Council and works on behalf of the council to provide housing management and repairs services to customers.
Savills is reviewing the current approach and identifying the most effective and resilient approach to delivering Somerset’s housing services. It is asking community organisations and members of the public to share their views about housing services.
All options will lead to a single housing service being created. The housing stock will still be owned by Somerset Council; the Council will remain the legal landlord and continue to be regulated by the Regulator of Social Housing. Tenants’ rights and responsibilities will not change.
Somerset Council is expected to make a final decision in early 2026 once Savills’ recommendations and stakeholder views have been considered.
Please complete this short survey to share your views about how Somerset Council should run its housing management and repairs service in the future. It will only take 5-10 minutes and the survey is open between 26th September and 17th October 2025.
Please click here to access the survey.