Somerset Council is implementing changes for reporting to the highways service. Fix My Street will no longer be an access point for reporting issues. Instead, the preferred method is to use Somerset Council’s on line reporting portal: https://www.somerset.gov.uk/roads-travel-and-parking/report-a-problem-on-the-road/
This ensures issues like potholes, blocked drains, and overgrown vegetation are logged accurately, tracked, and quickly addressed. When reports are submitted through this portal or the call centre, they are automatically assigned to the correct team, and enquirers receive updates via reference numbers.
This new process aims to streamline issue reporting, reduce unnecessary communication and duplication, and ensure quick resolution of highway defects. For those without internet you can call: 0300 123 2224.