Burnham-on-Sea & Highbridge Town Council

Customer Excellence accreditation

Customer Excellence accreditation

Hot on the heels of Bridgwater House’s new reception being opened to much acclaim by customers – is the news that after months of preparation, Sedgemoor’s Customer Service teams were assessed against the national Customer Service Excellence accreditation standards and passed with flying colours. 

Over 700 organisations in the UK have signed up for this assessment which has been developed by Central Government and Sedgemoor was rated extremely highly for a first-time assessment.

The team was assessed over five areas which have fifty-seven elements in total.

  • Culture of the Organisation
  • Customer Insight
  • Information and Access Delivery
  • Timeliness
  • Quality of Service

The external assessors were by the level of corporate commitment to customer service throughout the organisation, not only just in Customer Service but across all departments.   Our Digital team apprentices produced a video to showcase some of our work and the assessors were so impressed that they have asked if they should show it at their next national forum. 

Councillor Duncan McGinty, Leader of Sedgemoor District Council said “It is testament to all staff and members that we have achieved this accreditation, whilst dealing with the Covid pandemic, delivering our high-quality service, all with the vast majority of staff still working from home.  It just goes to show that staff are committed to giving brilliant service to our customers and residents.  We know we’ve still got work to do to continue to improve but this is time to a moment to reflect on the fact that this is a fantastic achievement for Sedgemoor and our residents.”

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Financial Risk Management Policy - March 2023

Grant Application Kings Coronation Form

The Coronation of His Majesty King Charles III will take place on Saturday 6th May 2023, with an additional bank holiday on Monday 8th May 2023.

We are keen to hear from groups/organisations in Burnham-on-Sea and Highbridge that are looking to celebrate the Coronation. The Town Council has £1500 available to allocate to events being organised to celebrate the Kings Coronation. The maximum grant to be allocated per event will be £500.

You must meet the following criteria for your application to be considered:

– The event will be open to all members of the public

– The event will be free of charge

– The event will take place within the Coronation weekend

– The event will take place within Burnham on Sea or Highbridge


Applications will close on Monday 6th March at midday. 

Your organisation and contact details

What happens next....
Applications will be considered at the Finance and Resources Committee Meeting on Monday 13th March 2023. You will be notified after this date whether your application has been successful.
Burnham & Highbridge Town Council takes your privacy seriously and will only use your personal information for the purposes of contacting you about this grant. The Council’s privacy notice can be found here.

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