Hot on the heels of Bridgwater House’s new reception being opened to much acclaim by customers – is the news that after months of preparation, Sedgemoor’s Customer Service teams were assessed against the national Customer Service Excellence accreditation standards and passed with flying colours.
Over 700 organisations in the UK have signed up for this assessment which has been developed by Central Government and Sedgemoor was rated extremely highly for a first-time assessment.
The team was assessed over five areas which have fifty-seven elements in total.
- Culture of the Organisation
- Customer Insight
- Information and Access Delivery
- Quality of Service
The external assessors were by the level of corporate commitment to customer service throughout the organisation, not only just in Customer Service but across all departments. Our Digital team apprentices produced a video to showcase some of our work and the assessors were so impressed that they have asked if they should show it at their next national forum.
Councillor Duncan McGinty, Leader of Sedgemoor District Council said “It is testament to all staff and members that we have achieved this accreditation, whilst dealing with the Covid pandemic, delivering our high-quality service, all with the vast majority of staff still working from home. It just goes to show that staff are committed to giving brilliant service to our customers and residents. We know we’ve still got work to do to continue to improve but this is time to a moment to reflect on the fact that this is a fantastic achievement for Sedgemoor and our residents.”